Many people want 800 numbers to reduce prices for the customer and make their business more accessible. A number beginning with 800 means that the cost is reversed to the receiver, not the caller. This is a great feature to use as an advertising tool as it is fairly cheap to back and can earn lots of new business. This is a very different tale to a decade ago when businesses were happy to charge premium rates for their customer service lines. This is a policy that customers no longer care for.

The credit crunch seriously affected the validity of premium and even normal rate telephone lines for business. People making and being able to spend less means that paying for calls is no longer an option for them. Companies now want to buy 800 number so that their followers will be outspoken about their needs and concerns. Paying for a phone call is a quick way of gagging these consumers and losing out on valuable feedback.

The way that these toll free numbers work is by reassigning the cost to the call receiver rather than the instigator. Much like a collect call, there is no investment needed from the person dialing in, and the business gets a cheaper deal on minutes. This means that those who are normally dissuaded by the cost of calling no longer have to worry and will receive more efficient service in the process. Companies that want to buy 800 number are often the ones with the higher rated customer service and more satisfied customers.

Having a number that begins with 800 is a clever advertising method. Not only do people frown upon paying for calls, it can be an insult to existing customers to have to pay to speak to someone they are already giving their money to. There is something nice about making a call to a free number instead of one that will cost money. It is a business taboo to let customers think they are simply profit-gaining devices. A company needs available 800 numbers to show that they care about their customer-base.

There are lots of ways to get a collect call number set up. The internet has a wealth of information on services offering these numbers that are a good bargain for businesses. Connection of these systems is usually very swift so that business can continue as necessary.

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